Walled Stay SAS Refund/Cancellation Policy

Effective date:

01 JANUARY 2024

1. Cancellations and Refunds:

Customers may cancel a vacation ownership reservation in accordance with the following conditions:

to.

a. Cancellation made within 48 hours from the time of reservation:

- 100% of the total amount paid will be refunded if there are at least 14 days left before the arrival date.

b. Cancellation 7 days before check-in:

- 50% of the total amount paid will be refunded.

c. Cancellation within 7 days prior to check-in:

- No refunds will be offered.

2. Date Changes:

Customers may request changes to reservation dates based on availability. Any difference in rates will be adjusted accordingly.

3. Special conditions:

to. In cases of force majeure or exceptional circumstances, we will evaluate refund requests on a case-by-case basis.

b. For long-stay reservations, specific cancellation conditions will apply.

4. Refund Process:

to. Refunds will be processed within 45 business days of request.

b. They will be made using the same payment method used for the reservation.

5. No Show:

In case of no-show, no refunds will be made and charges will be applied as established in the reservation.

6. Policy Changes:

We reserve the right to modify this policy at any time. Changes will be communicated through our website or by other appropriate means.

By making a reservation, customers accept the terms of this Refund Policy. For any questions or concerns, please contact us via email reservations@walledstay.co

Thank you for choosing Walled Stay SAS.